Lam Family Foot Care
Albany Foot Care

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Patient Satisfaction Survey

We know that you have a choice of physicians and we thank you for choosing our practice. We hope that you found our office friendly and caring. In an effort to provide you with the best possible care, we would appreciate your time to answer the following questions about your experience.


Which location did you visit?
       
Schenectady Office Cobleskill Office
Fort Plain Office
A. CONVENIENCE/ACCESSIBILITY
        1. Was the office easily reached by telephone? Yes No
        2. Was the office location convenient? Yes No
        3. How long was the wait to obtain your appointment?
        4. How long was the wait to see your doctor?
B. COMMUNICATIONS
        1. Did the doctor/staff answer your questions satisfactorily? Yes No
        2. Did you understand the answers to your questions? Yes No
        3. Was the information provided helpful? Yes No
C. INTER-PERSONAL SERVICE
        1. Were our receptionists courteous and professional? Yes No
        2. Were our assistants caring and professional? Yes No
        3. Were our billing/business office personnel helpful and courteous? Yes No
D. OFFICE APPEARANCE
        1. Was the office neat and orderly? Yes No
        2. Was there adequate parking available? Yes No
        3. Was there handicap accessibility? Yes No
Please rate the overall service and care you received:

Poor     1     2     3     4     5     Excellent
What pleased you most about your visit?
Is there something we could have done to make your visit more pleasant?
Signature welcome, but not required.





   

 
  		    
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